Definitely yes, though a few conditions may apply.
Firstly, every returned package go through a thorough evaluation prior to the engagement of KenigFashion Refund Process. This process may take a period of 2weeks max, though an evaluation could take 2days.
During the evaluation, we check to be sure the package is returned as purchased. If the package is confirmed ok, the purchaser is certain to be reimbursed or receive another package, whichever may be the case.
Refund methods available.
|Payment methods||Refund methods|
|Bank Transfer||Bank transfer|
|Debit Card||Bank transfer|
|M-Pesa||Refund voucher or M-Pesa|
|Airtel||Refund voucher or Airtel|
|Credit Card||Refund voucher of Bank Transfer|
Time to get reimbursed after the examination done
|Refund Method||Time Frame|
|Bank Transfer||3-5 days|
|M-Pesa||3-5 Business Days|
|Airtel||3-5 Business Days|
|Credit Card Reversal||15-20 Business Days|
Kindly note that your selected refund method is final, it is not subject to change.
Note that if and after an attempt to deliver the package is not entertained, you may have to come pick the package at KENIGFASHION warehouse.
For example: If for a promotion or discount you purchased an item for $20 and its original value was $40, we will refund you $20.
However, KENIGFASHION reserves the right to deduct 2000 naira as the delivery fee for sending the item to the customer.
Cash reimbursement: The cost of return would be to the customer.
KENIGFASHION reserves the right to deduct 2000 naira as the delivery fee for sending the item to the customer.
Item replacement: The cost of return would be to the customer.
However, for the delivery of the new item, KENIGFASHION would bear the cost of delivery as usual.
Please understand that we pay a percentage to our delivery persons and of course we paid for the ones rejected. Hence, in order to protect KENIGFASHION from malicious acts, when a customer rejects an item for no reason of ours, the customer’s next order may have to be “Payment Before Delivery”.